PRIVACY POLICY
Last Updated: 4 September 2026
This Privacy Policy explains how Blackwings Innovations Pvt Ltd (“Blackwings”, “4tikets”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you access or use 4tikets.com, our website, mobile applications, ticketing services, and related services (collectively, the “Platform”).
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
4tikets.com is operated by:
Legal Entity: Blackwings Innovations Pvt Ltd
Registered Address:
32/549 A, Pallissery Road, Palarivattom,
Kochi – 682025, Kerala, India
Email: support@4tikets.com
Website: 4tikets.com
2. Information We Collect
We may collect information that you provide directly to us when you use the Platform.
A. Personal Information
Depending on how you use 4tikets, we may collect:
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Name
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Email address
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Mobile number
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Billing and booking information
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Address, where required
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Account login information
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Event registration details
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Ticket and booking information
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Communication preferences
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Information provided when contacting customer support
B. Payment Information
When you make a payment, payment information may be processed by our third-party payment gateway or payment service provider.
We generally do not store complete credit/debit card details on our systems.
Payment providers may collect and process payment information according to their own privacy policies and security requirements.
C. Technical Information
When you access the Platform, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Approximate location derived from technical information
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Pages or features accessed
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Date and time of access
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Referral information
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Device identifiers
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Usage and interaction information
D. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to:
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Keep you signed in;
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Remember your preferences;
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Maintain shopping carts and bookings;
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Improve website performance;
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Understand how users use our Platform;
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Detect fraud and security issues; and
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Provide relevant communications or advertising where applicable.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some Platform functionality.
3. How We Use Your Information
We may use your information to:
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Create and manage your account;
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Process ticket bookings and registrations;
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Issue and deliver tickets;
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Process payments and refunds;
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Provide customer support;
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Communicate booking and event information;
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Send important event updates;
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Verify transactions;
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Prevent fraud and unauthorized activity;
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Improve the Platform and user experience;
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Analyze Platform usage;
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Maintain Platform security;
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Comply with applicable laws and regulations; and
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Perform other purposes disclosed to you at the time of collection.
Where permitted by applicable law, we may also use your information to send promotional communications about events, offers, and services.
You may opt out of marketing communications at any time using the available unsubscribe mechanism or by contacting us.
4. Event Organizers
4tikets provides ticketing services to event organizers.
When you purchase or register for an event, certain information may be shared with the relevant event Organizer where necessary to:
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Verify your ticket;
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Manage event entry;
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Conduct the event;
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Contact attendees regarding the event;
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Provide event-related services; or
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Meet the Organizer's legal or operational requirements.
The Organizer may process your information according to its own privacy practices and applicable law.
We recommend reviewing any event-specific privacy notice provided by the Organizer where available.
5. Sharing of Information
We do not sell your personal information as a standalone product.
We may share information with third parties where necessary to operate the Platform and provide our services.
These may include:
Payment Providers
Payment gateways and payment processors may process transaction information to complete payments, refunds, and related financial transactions.
Technology and Service Providers
We may use third-party providers for services such as:
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Cloud hosting
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Database infrastructure
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Email delivery
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SMS and messaging
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Analytics
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Customer support
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Fraud prevention
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Security
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Ticket validation
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Software and technical infrastructure
These providers may process information on our behalf and are expected to handle it in accordance with applicable requirements.
Event Organizers
Information necessary for event management may be shared with the relevant Organizer.
Legal and Regulatory Authorities
We may disclose information where required or permitted by law, court order, regulatory requirement, or governmental request.
Business Transfers
If Blackwings or 4tikets is involved in a merger, acquisition, restructuring, sale of assets, investment, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
6. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
These measures may include:
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Encryption where appropriate;
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Access controls;
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Authentication mechanisms;
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Secure infrastructure;
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Monitoring and logging;
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Fraud detection; and
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Regular security practices.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are also responsible for keeping your account credentials and ticket information confidential.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
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Providing our services;
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Maintaining transaction and booking records;
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Resolving disputes;
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Preventing fraud;
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Meeting accounting and legal obligations; and
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Enforcing our agreements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.
8. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
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Request access to personal information we hold about you;
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Request correction of inaccurate information;
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Request deletion of information where legally permitted;
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Withdraw consent where processing is based on consent;
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Request information about how your personal information is processed; and
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Opt out of certain promotional communications.
To exercise applicable rights, contact us at:
We may need to verify your identity before processing certain requests.
Some requests may be subject to legal or regulatory limitations.
9. Children's Privacy
The Platform is not intended to knowingly collect personal information from children in violation of applicable law.
Certain events may be specifically intended for children or families. In such cases, ticket purchases and registrations should be made by a parent, guardian, or other person legally authorized to do so where required.
If you believe that a child has provided personal information to us inappropriately, please contact us at support@4tikets.com.
10. Third-Party Websites and Services
The Platform may contain links to websites, applications, payment services, social media platforms, or other third-party services.
These third parties may have their own privacy policies and terms.
4tikets is not responsible for the privacy practices of third-party websites or services that we do not control.
11. Marketing Communications
Where permitted by applicable law, we may send you information about:
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Upcoming events;
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Offers and promotions;
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New Platform features;
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Event recommendations; and
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Other relevant services.
You can unsubscribe from marketing emails using the unsubscribe option included in the communication.
Transactional communications, such as booking confirmations, payment notifications, ticket information, and important event updates, may continue even if you opt out of marketing communications.
12. Analytics and Advertising
We may use analytics and similar technologies to understand Platform usage and improve our services.
Where applicable, we may also work with advertising or marketing technology providers to measure campaigns or display relevant advertising.
Such providers may use cookies or similar technologies subject to their own policies and applicable law.
13. International Data Processing
Some of our technology, payment, communication, analytics, or other service providers may process information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to comply with applicable data protection and privacy requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be published on the Platform with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact us:
Blackwings Innovations Pvt Ltd
4tikets.com
Registered Address:
32/549 A, Pallissery Road, Palarivattom,
Kochi – 682025, Kerala, India
Email: support@4tikets.com
Website: 4tikets.com
Acknowledgement
By accessing or using 4tikets.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.